Privacy Policy

This Privacy Policy explains how WishKing Casino, operated by Rapiso Limitada, collects, uses, stores and protects personal information belonging to players who register and use the services available on ca-wishking.com. It applies to all visitors and registered account holders in Canada and describes what data categories are gathered, the purposes behind that collection, how cookies are used on the site, how information may be shared with third parties, how long records are retained, and what rights a player can exercise over their own data. Because online gambling is restricted to adults, this policy should be read together with the eligibility requirements described elsewhere on the site, and players are reminded that registration and continued use of the platform are limited to individuals aged 18 or over, in line with the minimum legal age recognised across Canada for the products offered here.

Scope of This Policy

This document covers personal data processed in connection with account registration, deposits and withdrawals, identity verification, customer support interactions, marketing communications a player has opted into, and general use of the website and any associated mobile application. It does not extend to third-party websites that may be linked from within the platform, including payment processors or software providers, each of which maintains its own privacy practices. Players who follow external links are encouraged to review the privacy terms of those third parties separately, since WishKing Casino cannot be responsible for how independent services handle information once a player leaves the platform. The policy is written to reflect standard practice for licensed online gaming operators and should be understood as a general framework rather than an exhaustive technical specification.

Information We Collect

WishKing Casino collects several categories of personal information, gathered either directly from the player during registration and account use, or generated automatically through interaction with the website. The table below summarises the main categories.

Identity and financial data are collected primarily to satisfy know-your-customer obligations, which require government-issued photo identification, proof of address issued within the last few months, and in some cases a masked image of a card used for deposits. This information is requested before withdrawals can be processed and is a standard requirement for licensed gambling operators rather than a discretionary request. Technical and account activity data is collected largely through automated means as a player navigates the site or app, and is used to maintain platform security and to support responsible gaming monitoring.

How We Use Personal Data

Personal data is used for a defined set of purposes connected to operating the casino safely and lawfully. These include verifying that a player meets the minimum age requirement of 18 years or older before permitting real-money play, processing deposits and withdrawals through the payment methods available on the platform, detecting and preventing fraud or money laundering, resolving customer support queries, and maintaining accurate records for regulatory and audit purposes. Where a player has opted in, data may also be used to send information about account activity or platform updates; players who prefer not to receive such communications can adjust their preferences from account settings or by contacting support. Data is not used for purposes unrelated to account management, verification, payments, or communications the player has agreed to receive.

Information gathered through gameplay and account activity may also support the responsible gaming tools available on the platform. Deposit and purchase limits can be adjusted directly from the profile tab, allowing a player to manage spending in a way that suits their circumstances, and account activity data helps identify patterns that may be relevant to a player’s own self-monitoring. Self-exclusion requests, submitted by registered email to customer support, are recorded and processed to ensure that access is appropriately restricted for the requested period. Responsible gaming remains a central consideration in how account and activity data is handled, and players are encouraged to review the dedicated responsible gaming resources for further detail on the tools and support available.

Cookies and Similar Technologies

Cookies and comparable tracking technologies are used on the website to support core functionality, remember player preferences, and gather aggregated information about how the site is used. Some cookies are strictly necessary for the platform to operate correctly, such as those maintaining a login session or enabling secure navigation between pages. Others are used for analytical purposes, helping to understand which areas of the site are visited most frequently so that performance and usability can be improved over time. A player’s browser settings can generally be adjusted to limit or block cookies, though doing so may affect certain features of the website, including the ability to remain logged in or to have preferences remembered between visits.

Cookies are not used to independently identify a player outside the context of their account, and any data gathered through cookies is treated with the same care as other personal information described in this policy. Players who wish to manage cookie preferences can typically do so through their browser settings, and further detail on specific cookie categories can be requested through customer support if a more granular explanation is needed. Cookie-related data protection practices are reviewed periodically to remain consistent with general data protection principles applicable to online services operating in Canada.

Sharing Information with Third Parties

Personal data may be shared with a limited number of third parties where necessary to operate the platform. This includes payment processors that facilitate deposits and withdrawals, such as the processor engaged to handle transactions in CAD, identity verification providers used to confirm documents submitted during know-your-customer checks, and regulatory or licensing authorities where information is required to demonstrate compliance with applicable rules. Data may also be shared with professional advisors, such as legal or auditing firms, where necessary for the operation or oversight of the business. Third parties receiving personal data are expected to handle it in a manner consistent with applicable data protection standards, and information is shared only to the extent required for the specific purpose at hand.

WishKing Casino does not sell personal data to unrelated third parties for independent marketing purposes. Where information is shared with affiliated companies or service providers involved in delivering the platform’s services, this is done under arrangements intended to protect the confidentiality and security of the data involved. Players who have specific questions about a particular third-party relationship are welcome to raise them through customer support channels described later in this document.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes described in this policy, including ongoing account management, regulatory recordkeeping, and resolution of any disputes or investigations that may arise. Financial and identity verification records are typically retained for a period consistent with standard practice for licensed gambling operators, reflecting the need to demonstrate compliance with anti-fraud and anti-money-laundering obligations even after an account becomes inactive or is closed. Where a specific retention period is not fixed by regulatory requirement, data is kept only for as long as it remains relevant to a legitimate business or legal purpose, after which it is deleted or anonymised in accordance with general data protection principles.

Players who close their account or request deletion of their data should be aware that certain records may still need to be retained for a period afterward, particularly where required by licensing obligations or financial recordkeeping rules. This is a standard limitation applied across the online gambling industry and does not reflect an unwillingness to honour deletion requests, but rather a recognition that some records serve purposes beyond the individual player’s immediate preferences.

Player Rights Over Personal Data

Players generally have the right to request access to the personal data held about them, to ask that inaccurate information be corrected, and to request deletion of data where it is no longer needed for a legitimate purpose. Players may also request that certain uses of their data be restricted or that they be provided with a copy of their data in a portable format, where technically feasible. Requests of this nature can be submitted through customer support, and the platform will make reasonable efforts to respond within a timeframe consistent with applicable data protection expectations. Verification of identity may be required before a request is processed, to ensure that personal data is not disclosed to someone other than its rightful owner.

Where a player believes their data has been mishandled, they are encouraged to raise the concern directly with customer support in the first instance, so that the matter can be reviewed and addressed. If a satisfactory resolution cannot be reached, players may have the right to escalate the matter to an applicable data protection authority, depending on their jurisdiction. Exercising any of these rights does not affect a player’s ability to continue using the platform, except where the specific right exercised is directly incompatible with continued account operation, such as a full deletion request submitted while an account remains active with pending transactions.

Data Security

Reasonable technical and organisational measures are applied to protect personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure storage of sensitive documents submitted during identity verification, restricted internal access to personal data based on role and necessity, and ongoing monitoring for signs of unauthorised activity. While every reasonable effort is made to safeguard personal information, no system can guarantee absolute security, and players are encouraged to take basic precautions of their own, such as using a strong and unique password, keeping login credentials confidential, and reporting any suspicious account activity to customer support without delay.

Financial information submitted for deposits and withdrawals, including card images required as part of verification, is handled with particular care given its sensitivity, and access to such records is limited to personnel and systems directly involved in payment processing and compliance review. Any suspected data breach affecting personal information will be addressed in accordance with applicable notification obligations, with affected players informed where required by law or regulatory guidance.

Age Verification and Responsible Gaming Data

Because participation in real-money gaming is restricted to individuals who are 18 years of age or older, personal data collected during registration plays a direct role in confirming eligibility before an account can be used to deposit or wager. Identity documents submitted for this purpose are reviewed as part of the standard verification process and retained for as long as necessary to demonstrate that age and eligibility requirements have been properly applied. This process exists to protect underage individuals from accessing gambling services and forms a core part of how personal data is used on the platform.

Data related to deposit limits, self-exclusion requests, and other responsible gaming tools is treated with particular sensitivity, given its connection to a player’s wellbeing. Adjustments made through the profile tab, or exclusion requests submitted by email to customer support, are recorded to ensure that the requested restrictions are properly applied and maintained. Players seeking further information about these tools, or about organisations that provide broader support for gambling-related concerns, can review the dedicated responsible gaming resources available on the platform.

Bonus-Related Data

Where a player participates in a bonus, whether through the multi-deposit welcome structure or another offer such as a reload or cashback arrangement, account and transaction data relevant to that bonus is recorded for the purpose of verifying eligibility and confirming that applicable conditions have been met. For example, records of deposit amounts, wagering activity, and games played may be reviewed where a bonus carries a wagering requirement, such as the 40x requirement applied to standard welcome deposits or the 35x requirement applied to the High Roller alternative, along with associated maximum bet limits during the active bonus period. This data is used strictly to confirm compliance with bonus conditions and is handled under the same protections described elsewhere in this policy, rather than being used for any separate marketing purpose without consent.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in legal requirements, industry practice, or the way the platform operates. Where changes are made, the updated policy will be published on the website, and players are encouraged to review it periodically so they remain informed about how their personal data is handled. Continued use of the platform after an update has been published will generally be understood as acceptance of the revised terms, though players with specific concerns about a change are welcome to raise them through customer support.

Contacting Us About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can reach out through the customer support channels available on the platform, including live chat and email support, both of which are generally available in English and French. Support is typically responsive to privacy-related enquiries and will guide players through any verification steps required before a data request can be processed. Players are encouraged to keep their contact details up to date within their account so that any necessary communication about their data can be delivered without delay.

For broader information about the platform, including its licensing background and general operation, players can refer to the about us section, while questions about the rules governing account use more generally are addressed in the terms and conditions document. Both resources complement this Privacy Policy and together provide a fuller picture of how WishKing Casino operates and how player data and account activity are governed across the platform.